Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
As a rule, products are shipped after 48-72h from when you place your order. The wait depends on the destination country and the type of shipping (priority or normal).
An estimate is made in the shopping cart based on the shipping zone and the country you are in.
For more details within the shipping page you can view the timeline for your country.
You can create your account during your first order, or by going under the “my account” menu.
You can change your shipping address while ordering on the checkout page or by logging in with your account.
When you place your order you will receive an email with a tracking number. We use software to facilitate order tracking.
All of our packages are tracked, so you can view the status at any time and will be notified when the package is about to arrive or has been delivered.
No, all your data is safe. We only use third-party external service providers such as PayPal or Stripe, so we will never learn about your credit card information. In addition, our site uses SSL encryption for maximum security.
No, we do not add any taxes. The buyer is responsible for importing the products into their own country. Additional customs clearance fees may be required depending on the country.
We ship practically all over the world and all products are
shipped directly from Switzerland.
All our shipments are made with Swiss Post, we provide
various types of shipping, both regular mail and priority mail with tracking.
Inside the cart you can choose the type of shipment.
Prices are automatically calculated in the shopping cart
according to weight and country of shipment.
For more information visit the >> Shipping page
No, products can be divided over multiple parcels and consequently over multiple shipments. The price does not change, but it depends on the quantity of products purchased.
If you need to swap an item
Returns and Exchanges
In principle, refunds will only be made in the event of an error on the part of Swiss Food. Refunds do not include shipping costs, only the products are refunded.
If the package is not collected by the customer, delivered by the postal service the refund may not be made.
Swiss Food is responsible for the products up to the first point of contact of the postal service within the Swiss territory.
The customer is responsible for importing the products into his own country, as well as for other expenses not covered by our service.
If you received the wrong products, please contact our support within 48h from the date of delivery.
Should you receive the broken parcel and the products have been compromised, or if you have received the simply wrong one, please contact us immediately within 48 hours of the arrival of the products.
Please send us a photo of the status. We take the quality of our shipments seriously.
In case of damage the packages are insured so you will be refunded if the situation permits.
We do not accept returns. Since we are dealing with perishable foods in case of problems such as: damaged goods or wrong shipments. We make a refund.
You can contact us through the form or email us directly, our support will be happy to help you.
If you enter a wrong address you must be notified immediately in writing via our contact form, and before the products are shipped.
If the products have already been shipped unfortunately in case of a change the postal service charges an extra fee.
Yes, orders can be cancelled. It is important to know that when you cancel an order, 10% of the value is withheld for commission charges.
Please read the terms and conditions.
If a product is out of stock, you can write to us and we will see if we can include it as soon as possible.