shipping | Swiss Food

Information Shipping

Welcome to our website Swiss Food! We are pleased to offer international shipping with Swiss Post delivery of our products to customers in various parts of the world.

Shipping prices are automatically calculated according to your country and the type of shipment selected on the shopping cart page.

Shipping Types

Swiss Post Priority:
This shipping option ensures faster delivery and provides a tracking number to follow your package.

Swiss Post Normal: This shipping option is slower but saves on shipping and still has a tracking number to follow your package.

You can select the shipping type you prefer directly within the shopping cart.

Preparation Time

We normally prepare shipments within 72 hours of order processing. However, in the case of products that are temporarily out of stock, shipment preparation may take longer, as our suppliers may need to procure the products.

This time frame should be added to the approximate shipping time. Please keep this information in mind when purchasing and contact us first if you have any questions or need clarification.

Tracking Shipments

All of our shipments are tracked and packages can be tracked as they travel to the destination country. We encourage you to use the tracking number provided during shipment to track your package.

We use an order status tracking and alert system, you can manually check the tracking on our tracking page: https://swissfood.store/shipment-tracking/

Please keep in mind that shipping times may vary from country to country and the timelines displayed during purchase are approximate only.

Import and Duties

It is the buyer’s responsibility to inquire about any costs and customs duties in their country. SwissFood Store is not responsible for any customs fees or taxes that may be applied on delivery.

Countries to which we do not ship

Unfortunately, we do not ship to certain countries due to political, health, and logistical restrictions.
The list of countries to which we do not ship includes but is not limited to:

Belarus
Burundi
Central African Republic
Democratic Republic of the Congo
Guinea
Guinea-Bissau
Haiti
Iran
Iraq
Lebanon
Libya
Mali
North Korea
Nicaragua
Russia
South Sudan
Somalia
Sudan
Syria
Venezuela
Yemen
Zimbabwe

Legal Information

Swiss Food is committed to ensuring that all transactions and shipments comply with Swiss and international laws and regulations. However, customers are encouraged to check compliance with the laws and regulations of their own country before making a purchase. Swiss Food is not responsible for any legal issues that may arise during delivery of products outside Switzerland.

Swiss Food is responsible for the products up to the first point of contact of the postal service within the Swiss territory.

The customer is responsible for importing the products into their own country.

If a package is not delivered and is returned, the customer is responsible for the return. Swiss Food will not be held responsible for not receiving the package.

Also, regarding return and refund policies, please see our page https://swissfood.store/terms-and-conditions/ for more information.

Swiss Food Store will not accept any responsibility for any loss or damage during shipment of products.

If you have any problems or questions, please feel free to contact us via our contact form.