Oplysninger om forsendelse
Welcome to Swiss Food! We ship our products worldwide, direct from Switzerland — by tracked airmail and, for faster or premium deliveries, via courier services such as DPD, DHL and FedEx.
Shipping prices are automatically calculated based on your country and the products in your cart. You can see them on the cart and checkout pages.
Delivered or Refunded — our guarantee
Every parcel we ship is tracked and insured. You’re ordering from Switzerland, from a shop you may not know yet — we think the risk of that should be ours, not yours.
- If it doesn’t arrive — if your parcel hasn’t reached you within 45 working days from the dispatch date, or something goes wrong with the delivery, our guarantee applies: a full refund, or we ship your order again free of charge. Your choice. We handle the claim with the carrier ourselves.
- If it arrives damaged or melted — send us a photo within 14 days of delivery and choose a replacement or a refund of the affected products. We never ask you to ship food back to Switzerland.
- No customs surprises in the EU — for EU orders up to €150, VAT and duties are already included in the price you pay at checkout (IOSS). Nothing more to pay on delivery.
- No customs surprises in the USA — on USPS shipments to the United States the 15% import duty is already included. We pay it for you, so there is nothing to settle on delivery.
The guarantee doesn’t apply if the delivery address entered was incomplete or incorrect, if the parcel was refused or not collected from the pickup point within the carrier’s deadline, or if import duties in countries where they aren’t prepaid were left unpaid and the parcel was returned. In those cases we’ll still help you — we just can’t cover the cost.
Forsendelsestyper
Tracked airmail (parcels up to 2Kg)
Small parcels travel by tracked airmail from Switzerland. You get a tracking number and can follow the parcel all the way to your address. Delivery is made without a signature, so the parcel can be left in your mailbox or at your door.
Tracked & signed parcels (over 2Kg)
Parcels over 2Kg are sent as fully tracked shipments that require a signature on delivery. This gives you confirmed proof of delivery — and if you’re not at home, the carrier leaves a notice so you can arrange redelivery or collect the parcel at a local pickup point.
Every shipment we send is tracked, whatever its weight. We discontinued untracked shipping so that every order is covered by our Delivered or Refunded guarantee.
DPD (kurér kun tilgængelig i Europa):
DPD tilbyder en pålidelig ekspreskurerservice udelukkende til forsendelser inden for Europa. DPD er kendt for sin effektivitet og hurtighed og sikrer, at dine pakker bliver leveret sikkert og hurtigt.
FedEx Urgent Shipments (kun tilgængelig i udvalgte lande som USA, UK, UAE osv.):
Til hasteleverancer tilbyder vi FedEx-forsendelsestjenester. Denne førsteklasses mulighed er tilgængelig for udvalgte lande, herunder USA, Storbritannien og De Forenede Arabiske Emirater, og giver en hurtig og meget pålidelig forsendelsesløsning til dine hastende behov.
DHL Express (verdensomspændende sporet forsendelse):
Oplev hurtig og sikker levering til globale destinationer med DHL Express' verdensomspændende forsendelsestjenester, komplet med omfattende sporingsfunktioner. Selvom denne service sikrer, at dine pakker når deres destination hurtigt og sikkert, skal du være opmærksom på, at told og afgifter ikke er forudbetalt. Dette giver dig gennemsigtighed og kontrol over eventuelle yderligere toldprocesser, hvilket sikrer, at dine internationale forsendelser håndteres med største omhu og præcision.
Du kan vælge din foretrukne forsendelsestype direkte i indkøbskurven.
Forberedelsestid
Orders are prepared and dispatched within 2-3 arbejdsdage, Monday to Friday, excluding Swiss public holidays.
For items on “backorder”, allow up to an additional 10 days for procurement. Larger orders may be split across several parcels for weight reasons — you pay shipping only once and receive a tracking number for each parcel. Please consider the preparation time together with the estimated shipping duration to gauge when your order will arrive. For any question about your order status, just contact us — a real person answers.
Sporing af forsendelser
Every order ships tracked — no exceptions. We no longer offer untracked shipping, so you can follow your parcel from our warehouse in Lodrino all the way to your door.
You receive a tracking number by email as soon as your parcel leaves us, and you can check its status at any time on our shipment tracking page.
Husk venligst, at forsendelsestiden kan variere fra land til land, og at de tidsfrister, der vises under købet, kun er omtrentlige.
Import og told
- Postforsendelser: For forsendelser foretaget via postvæsenet er afgifter generelt modtagerens ansvar og afhænger af destinationslandet.
- Forsendelser i EU (op til 150 € varer): For forsendelser til EU med en værdi på op til 150 € er told og moms allerede inkluderet. For mere information, besøg venligst vores dedikerede IOSS-siden.
- Shipments to the USA (USPS): the 15% import duty is already included in the price you pay at checkout — we pay it on your behalf. Nothing to settle on delivery.
- DHL med DDP (Delivery Duty Paid)): For forsendelser foretaget via DHL-kurér tilbyder vi muligheden for DDP-tjeneste (Delivery Duty Paid) efter anmodning. Denne service, hvor told og afgifter er inkluderet i forsendelsesprisen, kan arrangeres gennem et skræddersyet tilbud, der opfylder dine specifikke behov, hvilket sikrer en problemfri og problemfri leveringsproces. Kontakt os venligst for et personligt tilbud, hvis du ønsker at benytte DDP-tjenesten.
Lande, som vi ikke sender til
Desværre kan vi ikke sende til visse lande på grund af politiske, sundhedsmæssige og logistiske begrænsninger.
Listen over lande, som vi ikke leverer til, omfatter, men er ikke begrænset til:
- Hviderusland
- Burundi
- Den Centralafrikanske Republik
- Den Demokratiske Republik Congo
- Guinea
- Guinea-Bissau
- Haiti
- Iran
- Irak
- Libanon
- Libyen
- Mali
- Nordkorea
- Nicaragua
- Rusland
- Sydsudan
- Somalia
- Sudan
- Syrien
- Yemen
- Zimbabwe
Juridiske oplysninger
We are responsible for your parcel until it reaches you. If a tracked parcel is lost or damaged in transit, our Delivered or Refunded guarantee applies — a full refund or a free replacement, your choice.
Two things remain outside our control, and we prefer to be upfront about them. Import duties outside the EU are set by your country’s customs authority and are payable by you as the importer. Local import restrictions vary by country — please check that the products you order can legally enter yours. If a parcel is returned because duties were left unpaid or the shipment was refused, the return costs are deducted from any refund.
Swiss Food ships in compliance with Swiss and international law. For our full return and refund policy, see our terms and conditions.
If you have any problem or question, please contact us — we answer every message.