Informasjon om forsendelse
Welcome to Swiss Food! We ship our products worldwide, direct from Switzerland — by tracked airmail and, for faster or premium deliveries, via courier services such as DPD, DHL and FedEx.
Shipping prices are automatically calculated based on your country and the products in your cart. You can see them on the cart and checkout pages.
Delivered or Refunded — our guarantee
Every parcel we ship is tracked and insured. You’re ordering from Switzerland, from a shop you may not know yet — we think the risk of that should be ours, not yours.
- If it doesn’t arrive — if your parcel hasn’t reached you within 45 working days from the dispatch date, or something goes wrong with the delivery, our guarantee applies: a full refund, or we ship your order again free of charge. Your choice. We handle the claim with the carrier ourselves.
- If it arrives damaged or melted — send us a photo within 14 days of delivery and choose a replacement or a refund of the affected products. We never ask you to ship food back to Switzerland.
- No customs surprises in the EU — for EU orders up to €150, VAT and duties are already included in the price you pay at checkout (IOSS). Nothing more to pay on delivery.
- No customs surprises in the USA — on USPS shipments to the United States the 15% import duty is already included. We pay it for you, so there is nothing to settle on delivery.
The guarantee doesn’t apply if the delivery address entered was incomplete or incorrect, if the parcel was refused or not collected from the pickup point within the carrier’s deadline, or if import duties in countries where they aren’t prepaid were left unpaid and the parcel was returned. In those cases we’ll still help you — we just can’t cover the cost.
Forsendelsestyper
Tracked airmail (parcels up to 2Kg)
Small parcels travel by tracked airmail from Switzerland. You get a tracking number and can follow the parcel all the way to your address. Delivery is made without a signature, so the parcel can be left in your mailbox or at your door.
Tracked & signed parcels (over 2Kg)
Parcels over 2Kg are sent as fully tracked shipments that require a signature on delivery. This gives you confirmed proof of delivery — and if you’re not at home, the carrier leaves a notice so you can arrange redelivery or collect the parcel at a local pickup point.
Every shipment we send is tracked, whatever its weight. We discontinued untracked shipping so that every order is covered by our Delivered or Refunded guarantee.
DPD (budtjeneste kun tilgjengelig i Europa):
DPD tilbyr en pålitelig ekspresskurertjeneste utelukkende for forsendelser innen Europa. DPD er kjent for sin effektivitet og hurtighet, og sørger for at pakkene dine blir levert trygt og raskt.
FedEx Urgent Shipments (kun tilgjengelig i utvalgte land som USA, Storbritannia, De forente arabiske emirater osv:)
For hasteleveranser tilbyr vi FedEx-forsendelsestjenester. Dette premiumalternativet er tilgjengelig for utvalgte land, inkludert USA, Storbritannia og De forente arabiske emirater, og gir en rask og svært pålitelig fraktløsning for hasteleveranser.
DHL Express (verdensomspennende sporet frakt):
Opplev rask og sikker levering til globale destinasjoner med DHL Express' verdensomspennende forsendelsestjenester, komplett med omfattende sporingsfunksjoner. Selv om denne tjenesten sikrer at pakkene dine kommer raskt og trygt frem til bestemmelsesstedet, må du være oppmerksom på at toll og avgifter ikke er forhåndsbetalt. Dette gir deg åpenhet og kontroll over eventuelle ekstra tollprosesser, og sikrer at internasjonale forsendelser håndteres med største forsiktighet og presisjon.
Du kan velge ønsket forsendelsestype direkte i handlekurven.
Forberedelsestid
Orders are prepared and dispatched within 2-3 virkedager, Monday to Friday, excluding Swiss public holidays.
For items on “backorder”, allow up to an additional 10 days for procurement. Larger orders may be split across several parcels for weight reasons — you pay shipping only once and receive a tracking number for each parcel. Please consider the preparation time together with the estimated shipping duration to gauge when your order will arrive. For any question about your order status, just contact us — a real person answers.
Sporing av forsendelser
Every order ships tracked — no exceptions. We no longer offer untracked shipping, so you can follow your parcel from our warehouse in Lodrino all the way to your door.
You receive a tracking number by email as soon as your parcel leaves us, and you can check its status at any time on our shipment tracking page.
Vær oppmerksom på at leveringstidene kan variere fra land til land, og at tidslinjene som vises under kjøpet bare er omtrentlige.
Import og avgifter
- Postforsendelser: For forsendelser som sendes via postvesenet, er det som regel mottakeren som er ansvarlig for avgiftene, avhengig av bestemmelseslandet.
- Forsendelser i EU (opptil 150 € for varer): For forsendelser til EU med en verdi på opptil 150 € er toll og moms allerede inkludert. Hvis du vil ha mer informasjon, kan du besøke vår IOSS-siden.
- Shipments to the USA (USPS): the 15% import duty is already included in the price you pay at checkout — we pay it on your behalf. Nothing to settle on delivery.
- DHL med DDP (Delivery Duty Paid)): For forsendelser som sendes med DHL-kurér, kan vi tilby tjenesten Delivery Duty Paid (DDP) på forespørsel. Denne tjenesten, der toll og avgifter er inkludert i fraktprisen, kan ordnes gjennom et skreddersydd tilbud for å dekke dine spesifikke behov og sikre en sømløs og problemfri leveringsprosess. Ta kontakt med oss for et personlig tilbud hvis du ønsker å benytte DDP-tjenesten.
Land som vi ikke sender til
Dessverre sender vi ikke til visse land på grunn av politiske, helsemessige og logistiske restriksjoner.
Listen over land vi ikke sender til inkluderer, men er ikke begrenset til:
- Hviterussland
- Burundi
- Den sentralafrikanske republikk
- Den demokratiske republikken Kongo
- Guinea
- Guinea-Bissau
- Haiti
- Iran
- Irak
- Libanon
- Libya
- Mali
- Nord-Korea
- Nicaragua
- Russland
- Sør-Sudan
- Somalia
- Sudan
- Syria
- Jemen
- Zimbabwe
Juridisk informasjon
We are responsible for your parcel until it reaches you. If a tracked parcel is lost or damaged in transit, our Delivered or Refunded guarantee applies — a full refund or a free replacement, your choice.
Two things remain outside our control, and we prefer to be upfront about them. Import duties outside the EU are set by your country’s customs authority and are payable by you as the importer. Local import restrictions vary by country — please check that the products you order can legally enter yours. If a parcel is returned because duties were left unpaid or the shipment was refused, the return costs are deducted from any refund.
Swiss Food ships in compliance with Swiss and international law. For our full return and refund policy, see our terms and conditions.
If you have any problem or question, please contact us — we answer every message.